Frequently Asked Questions (FAQ)
Check most frequently asked questions here, if you still need help then please contact us at support@astofit.com.
Contact
You can reach us at support@astofit.com.
We usually respond within 24–48 business hours.
For faster assistance, please include your order number.
Please only trust emails from our official addresses:
We are not responsible for messages from unofficial or suspicious addresses.
Orders
Orders can only be modified or canceled shortly after purchase.
If you need to make changes, contact us as soon as possible at support@astofit.com.
Once your order ships, you will receive a tracking number via email to monitor your package in real time.
Orders are typically processed within 1–5 business days after purchase. This includes payment verification, item preparation, and packaging. You will receive a confirmation email once your order has been processed.
Payments
We accept the following secure payment methods:
• Visa
• Mastercard
• American Express (AMEX)
• Discover
• PayPal
All transactions are encrypted and protected.
Returns
Yes! We offer a 30-day return policy.
Items must be:
• Unused
• In original condition
• In original packaging
For low-cost items, a return may not be required and a refund may be issued instead.
If your item arrives damaged, defective, or incorrect, contact us immediately.
Include photos or a description of the issue, and we’ll resolve it with a replacement or refund.
Shipping
Most orders do not require additional fees. However, depending on your country, customs duties or small import charges may apply.
Shipping times vary depending on your location:
• United States: 7-10 business days
• United Kingdom & UAE: 7–15 business days
• Other countries: 10–25 business days
Once shipped, you will receive a tracking number via email. Delivery times may be affected by customs or local carriers.